Due to council outsourcing, residents are no longer being notified when their parking permit expires, but they will still be fined. This unfair to local people and needs to be fixed urgently.
This is the result of the council’s decision to outsource the residents’ permit system, but not to transfer the necessary information. The Labour run council claim that data protection rules stop them from providing information to enable payment reminders.
Many residents have already been disadvantaged by the switch to digital only permits, introduced without any warning or consultation. Without a paper permit or a reminder email, many users could get caught out.
Clifton Liberal Democrat Nicholas Coombes has submitted a question to the cabinet member for transport to clarify the issue and to press him to work to restart payment reminders.
Nicholas’ questions to Kye Dudd, Cabinet Member for Transport:
1. Can the cabinet member confirm that renewal reminders are no longer sent to residents’ parking permit holders owing to a failure to transfer the necessary data when letting the outsourcing contract?
2. Will the council make amends for this by sending the data to the new provider, issuing renewal reminders itself, or waiving fines for any residents caught out?
Nicholas Coombes said, “This chaos has caused far too many unfair fines for Clifton residents. The council must rectify these mistakes immediately and ensure that renewal reminders are reinstituted as soon as possible.”
Permit users will need to re-register at https://secure.mipermit.com/bristol/Application/home.aspx